How long will it take for my order to process?

All orders will be fulfilled as quickly as possible. Processing can take up to three business days. 

How long will it take for my order to ship?

Orders generally ship within 3-5 days of receipt of order. However, due to COVID-19, there may be some delays. After processing, orders will be shipped based on the shipping option selected at check out. 

What shipping providers do you offer?

At check out, you will be able to select USPS or UPS.

Do you accept international orders?

At this time, due to a high number of fraudulent orders received internationally, we are only accepting orders from the U.S. and Canada via our online store. We apologize for the inconvenience.

I have not received my order, how can I track it?

You will receive a shipment confirmation email, with tracking information, for your reference once your order is shipped.

What is the return policy?

Refund requests must be received within 7 days of the date of delivery.  The customer is responsible for the cost of shipping the item back.  Items must be unworn and unwashed and returned within 14 days of refund request. Once the return is received and inspected, we will send an email to notify the customer of the approval or rejection of the refund.  If the return is approved, then the refund will be processed, and a credit will be applied to the original method of payment. To view the entire policy visit the Return and Exchange Policy page.

Does apparel run true to size?

Please note that our products typically run true to size. If you have a question regarding the fit of a particular product please email: theverticalchristian@yahoo.com.

What do I do if I have questions about my order?

You can email theverticalchristian@yahoo.com with any questions regarding the online store or your order.